Question 1

What is Chronomind?

Accepted Answer

Chronomind is a revenue-cycle and practice-management platform for South African medical practices. It helps with Age Analysis imports, invoicing, statements, reminders, online payments, and debt collection.

Question 2

How quickly can I get started?

Accepted Answer

Most practices can create an account and begin exploring in a few minutes. Upload your Age Analysis export or add your practice details to start working with your receivables.

Question 3

Which practice systems can I import from?

Accepted Answer

Healthbridge Age Analysis files are supported directly. Chronomind also provides guidance for GoodX, Elixir, Medemass, spreadsheets, and other systems where an export format is available.

Question 4

Can I create medical invoices in Chronomind?

Accepted Answer

Yes. You can create professional medical invoices with tariff codes, ICD-10 diagnosis codes, NAPPI codes, patient details, and practice information.

Question 5

Does Chronomind support NHRPL and UPFS tariff codes?

Accepted Answer

Chronomind's invoicing workflow supports NHRPL/UPFS tariff-code fields so practices can capture the details relevant to their billing process.

Question 6

Can I download invoices as PDFs?

Accepted Answer

Yes. Invoices can be generated as professional PDF documents and shared with patients by email.

Question 7

How can patients pay online?

Accepted Answer

Chronomind generates secure PayFast payment links that can be included in invoices, statements, and payment reminders.

Question 8

Do I need a PayFast account?

Accepted Answer

To receive online payments through PayFast, your practice needs a PayFast Business account. You can connect the relevant credentials in Chronomind settings.

Question 9

Can I record payments made outside Chronomind?

Accepted Answer

Yes. Practices can record manual payments and keep them alongside online payment activity for a fuller view of account balances.

Question 10

Can I send both WhatsApp and email reminders?

Accepted Answer

Yes. Chronomind supports personalised patient reminders through WhatsApp and email, including payment links and reusable practice templates.

Question 11

Can I send reminders to many patients at once?

Accepted Answer

Yes. Eligible patient lists can be selected for bulk email or WhatsApp communication, with each patient checked against your organisation's records.

Question 12

Can I customise message templates?

Accepted Answer

Yes. Practices can create and manage reusable communication templates, including placeholders for patient names, balances, invoice numbers, and payment links.

Question 13

Is patient data protected?

Accepted Answer

Chronomind is designed for sensitive practice and patient information, with organisation-level data isolation, encrypted connections, encryption at rest, and access controls.

Question 14

Does Chronomind support POPIA responsibilities?

Accepted Answer

Chronomind is built with POPIA-aware handling of patient information in mind. Practices remain responsible for their lawful basis, permissions, retention, and operational compliance.

Question 15

Who can access my practice data?

Accepted Answer

Access is limited to authenticated members of the relevant practice organisation and authorised support or administration workflows. Permissions and account status help practices control access.

Question 16

Is there a free option?

Accepted Answer

Chronomind includes a free tier for eligible practices and patients, with straightforward usage-based pricing beyond the included limits.

Question 17

Do I need a credit card to start?

Accepted Answer

No. You can start exploring Chronomind without a credit card.

Question 18

Can I cancel my subscription?

Accepted Answer

Yes. Subscription management is available from the Billing area, subject to the terms of your plan and billing status.

Question 19

Can one account manage multiple practices?

Accepted Answer

Yes. Chronomind supports multiple practices under one organisation, with practice-specific details and settings.

Question 20

Can practices have separate PayFast settings?

Accepted Answer

Yes. Each practice can maintain its own relevant payment and communication configuration where the workflow requires it.

Question 21

Can I manage different specialties?

Accepted Answer

Yes. Practice details can include specialty and provider information so the workspace reflects the practices you operate.

Frequently Asked Questions

Getting Started

Invoicing

Payments

Communication

Security

Pricing

Multi-Practice

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